Shipping policy

Shipping Policy

At URBAX, we aim to process and deliver your order as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days. Orders are not processed on weekends or public holidays.

Shipping

We currently offer shipping within the United States. Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Estimated Delivery

Estimated delivery times are displayed during checkout when available. Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances outside our control.

Order Tracking

When tracking information is available, you will receive it by email after your order has been shipped. Please allow some time for tracking information to update.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing.

Lost or Delayed Packages

If your order appears significantly delayed or you experience a delivery issue, please contact us through our Contact page and we will help investigate the issue.

Questions

If you have any questions about shipping or your order, please contact us through our Contact page.