Refund policy

Return & Refund Policy

We want you to be satisfied with your URBAX purchase. If there is an issue with your order, please contact us and we will do our best to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be in the same condition in which you received it, unused, and in its original packaging. Proof of purchase may be required.

How to Request a Return

To request a return, please contact us through our Contact page and include your order number and the reason for your return.

Please do not send a product back without contacting us first. Return instructions will be provided after your request has been reviewed.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible so we can review the issue and provide an appropriate solution.

We may ask you to provide photos of the product and packaging to help us verify the issue.

Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund. If approved, the refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process and post the refund.

Cancellations

If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee cancellation or modification once an order has entered processing or has been shipped.

Questions

If you have any questions regarding a return, refund, or order issue, please contact us through our Contact page.